Balticflyfisher FAQ
Frequently Asked Questions
🛒 Ordering & Payment
What currencies and payment methods do you accept?
We price everything in Euros (EUR) including VAT. We accept all major credit and debit cards, PayPal, and other payment methods available at checkout. Prices shown already include applicable VAT for EU customers.
Do I need an account to place an order?
No — you can check out as a guest. However, creating an account lets you track orders, view your order history, and speed up future checkouts.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at sales@balticflyfisher.com or call +49 4182 2913123. We process orders quickly, so we cannot guarantee changes once fulfilment has begun.
🚚 Shipping
Where do you ship to?
We ship worldwide from our base in Tostedt, northern Germany. We deliver across the EU, to Norway, Switzerland, and internationally. Shipping is handled via DHL or GLS.
How much does shipping cost?
Shipping within Germany is a flat €6.95 per order. EU deliveries start at €6.95 for orders up to 0.45 kg and €14.95 for up to 1.5 kg. Norway and Switzerland: €9.95 (up to 0.45 kg) or €24.95 (up to 1.5 kg). Orders over €150 qualify for free shipping.
How long does delivery take?
German orders typically arrive within 1–3 business days. EU deliveries generally take 3–7 business days. International orders may take longer depending on customs clearance.
Will I have to pay customs duties or import taxes?
EU customers pay no additional duties — VAT is included in your price. Customers outside the EU (e.g. Norway, Switzerland, UK) may be subject to local import duties and taxes, which are the responsibility of the recipient.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can use this to track your parcel directly with DHL or GLS.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, with all tags and original packaging intact.
How do I start a return?
Contact us at annelie@balticflyfisher.com with your order number and reason for return. We'll provide return instructions. Send items to: Balticflyfisher, Beekfeld 7, D-21255 Tostedt, Germany.
Do EU customers have additional return rights?
Yes. As an EU-based retailer, we honour the statutory 14-day right of withdrawal for all EU consumers, in addition to our standard 30-day policy.
When will I receive my refund?
Refunds are processed within 10 business days of receiving and inspecting the returned item. You'll be notified by email once your refund has been issued.
Are gift cards refundable?
No — gift cards are non-returnable and non-refundable.
What if I want to exchange an item?
We handle exchanges by processing a return and a new purchase separately. Return the original item and place a new order for the replacement.
🎣 Products & Advice
What brands do you stock?
We carry a curated selection of premium fly fishing brands including ECHO, OPST, YAMAGA Blanks, and others. Our range covers rods, reels, fly lines, leaders, hooks, fly tying materials, and accessories.
Do you offer line and rod pairing advice?
Yes — we're happy to help you match the right line to your rod. Contact us at sales@balticflyfisher.com with your rod model and target species, and we'll recommend the best setup.
Do you stock spey and switch rods as well as single-hand rods?
Yes. We stock single-hand, switch, and two-hand (spey) rods across multiple brands. Use our rod action and power charts to compare options, or get in touch for personalised advice.
Are your products suitable for saltwater fly fishing?
Several brands we carry — including YAMAGA Blanks' BlueCurrent series — are specifically designed for saltwater use. Check individual product pages for saltwater suitability details.
🛡️ Warranty
What warranty do your products carry?
Warranty periods vary by product category: fishing rods (2 years), reels (1 year), accessories (6 months). Some brands offer extended or lifetime warranties — ECHO rods, for example, carry a natural life warranty for the original owner.
What is covered under warranty?
Warranty covers manufacturing defects, material failures, and workmanship issues. It does not cover normal wear and tear, accidental damage, misuse, modifications, or saltwater corrosion damage.
How do I make a warranty claim?
Email warranty@balticflyfisher.com with your order number, a description of the issue, and clear photos. We handle warranty claims for ECHO and OPST products across Europe.
Do I need to register my product?
Your order confirmation serves as proof of purchase and warranty registration — no additional steps are needed. For OPST products, registration within 30 days of purchase is recommended.
Is the warranty transferable?
Warranties apply to the original purchaser only and are non-transferable. Gift recipients are covered provided the gift-giver supplies proof of purchase.
📞 Contact & About Us
Who is Balticflyfisher?
Balticflyfisher is a specialist fly fishing retailer based in Tostedt, northern Germany, operated by Annelie Longhurst. We focus on premium gear for European fly fishers — from Baltic sea trout to Scandinavian salmon rivers — and ship worldwide.
How can I contact you?
Email: sales@balticflyfisher.com
Phone: +49 4182 2913123
Address: Beekfeld 7, 21255 Tostedt, Germany
VAT ID: DE286440503
Are you an authorised dealer for the brands you sell?
Yes — we are an authorised European dealer for all brands we carry, including acting as the European warranty handler for ECHO and OPST.
Warranty & Repair Policy
All ECHO rods are covered by our policy over the natural life of the product for the original owner at the discretion of Rajeff Sports. Rods that are determined to be damaged by abuse or neglect, either by physical or environmental factors (excessive wear and tear beyond normal use, saltwater corrosion, mold damage, damage from vehicles, etc) are not covered by our warranty policy.
If your rod breaks during normal fishing use, we will repair or replace your rod for a service fee (fee level differs by rod model) while the rod is a currently produced model and repairable. If your rod is a discontinued model and/or is not repairable, you will be offered a current equivalent replacement model at 50% off the MSRP.
Most current production models will have replacement tips available for purchase.
Rajeff Sports / ECHO Fly Fishing reserves the right to update and change this policy at any time. We understand that every situation is unique and strive to stand by our products and guarantee quality, performance and reliability. Accidents happen, and we want you to have options to get back on the water. Quality control and manufacturing inconsistencies also happen, though rarely, and we want to make sure we do everything in our power to get them corrected.
All warranty and service requests are processed at the discretion of our warranty department. Rods deemed not repairable will be discarded unless explicitly requested before service is performed. Any return shipping fees on canceled/declined service requests are the responsibility of the customer.
Who and what is covered by warranty?
ECHO WARRANTY = All coverage for rods that failed due to defective materials. The specifics of your service and fees may vary depending on your situation.
REPAIR SERVICE = Replacing broken rod sections that were incidentally damaged during normal fishing use. Fees will be charged for all repair services.
Who is covered: All ECHO rods purchased from an authorized dealer qualify for the warranty or repair services. If you do not qualify for these services, purchasing tip (top) sections is the only available repair option.
Warranty or Repair Service covers: All manufacturing inconsistencies, fishing-related incidental damage, or anything that is keeping your ECHO rod from performing in a fish-able manner (within the limitations of what is considered fishing-related damage). Service fees may vary by model, and by determined cause of failure.
Fishing-Related Incidental damages include any damage that was a direct result of using the rod on the water for its intended purpose. This includes casting, line management and fighting fish.
Our policy for both no-charge warranty and charged repair covers failures caused during normal fishing use.
What’s not covered for warranty, repair, or replacement services:
- Wear & tear and cosmetic issues caused by excessive abrasions, vehicular accidents (of all kinds, including rods broken in doors), blatant mis-use, extended sun exposure, saltwater, or other environmental factors are not covered by our warranty and repair process. This includes damages to blanks, hardware, and cork. If your rod is unusable due to these types of damages, we politely request you support your local fly shop and purchase a new fly rod.
- Lost rods, lost sections, theft, or other issues where the rod or any parts of the rod are no longer in your possession unless determined to be as a result of a defect-related failure.
- If it is determined that your rod failed due to neglect or by any of these physical or environmental factors, service may be denied.
- Rods used in outfitter, rental, lodge or other “fleet” type scenarios.
All ECHO reels are covered by a one year warranty for the original owner.
What's the difference between warranty and repair?
While we often use the terms interchangeably since it all goes through our warranty department, there is a slight distinction: Warranties cover all manufacturing inconsistencies and defects. Repairs cover incidental breakages.
We trust that our customers are honest and ethical people and would not take excessive advantage of our warranty & repair program. If you have used your rod and received a lifetime of use from it, please consider supporting your local fly shop to purchase a new rod.
ALL Warranty and Repair Services carry a standard processing fee. Your fee will depend on a few factors and will be listed when you submit your claim.
Does Coverage Expire?
Our Warranty covers the natural life of the product. What’s this mean? If your product fails due to wear and tear from regular use over the years, then we would politely request you consider purchasing a new rod from your local fly shop.
A rod used 200+ days per year will need to be replaced sooner than one used 2 days per year. If you look back and see that your rod has had a long, full life, then maybe it’s time to retire it instead of submitting a warranty service request. We enacted our lifetime warranty policy with the belief that our customers are honest, well-intentioned people that would not take advantage of our policy.
Are there things that you will not cover?
Our Warranty covers the natural life of the product. What’s this mean? If your product fails due to wear and tear from regular use over the years, then we would politely request you consider purchasing a new rod from your local fly shop.
A rod used 200+ days per year will need to be replaced sooner than one used 2 days per year. If you look back and see that your rod has had a long, full life, then maybe it’s time to retire it instead of submitting a warranty service request. We enacted our lifetime warranty policy with the belief that our customers are honest, well-intentioned people that would not take advantage of our policy.
Why do I have to pay for a warranty?
With the exceptions of items that arrive to you already broken or immediately defective, all services carry a fee per our policy.
ALL Warranty and Repair Services carry a standard processing fee. Your fee will depend on a few factors and will be communicated when you submit your claim.
What if my rod's not made anymore?
If you have a discontinued rod that is not repairable, and your repair/warranty issue is due to incidental breakage, you may be eligible to purchase a new equivalent model at a discount. This service is offered on a case-by-case basis. Select your model from the warranty submission page to determine your options.
For any model, we make no guarantees of being able to replace a section or entire rod for any model that has been discontinued at the time of making a warranty claim.
Can I get a different model rod instead?
We do not offer an exchange service for warranty rods. You will receive back the model you sent in for service. In the rare instance where you are using a discontinued model that is not repairable, we will substitute the closest current model as your replacement.
Where do I send everything?
By sending an email to warranty[at]balticflyfisher[dot]com with your claim, you register your claim and get a ticket number in return. We will get back to you and clarify everything.
I still have questions
Still have questions? We have done our best to answer all the questions that are common with warranty services on this page, so if you haven’t found your answer, please check one more time, we’re almost certain it’s in here somewhere. But every situation is unique and we want to help get you back on the water as quick as possible!
We’re happy to help if you have additional questions just send a mail to warranty[at]balticflyfisher[dot]com